Yes, there are more opportunities to engage with customers. However, there are also more challenges that prevent companies from delivering a smooth and positive experience. To begin with, sales and customer support are part of the whole customer experience. But, every day, companies still ask the same problematic (but solvable) question: When is the optimal time to call?
Last month, we caught up with the folks at CTech, a technology news site by Calcalist, Israel’s leading financial daily.
We shared with them our passion for helping companies connect and engage with customers—better and faster. Get a glimpse of what OptimalQ is about, how we do what we do, and why we do it. Watch the interview at CTech.