Case Study 1
Company: Big Financial Institution
Calls Answered:
+108.7%
Improvement
From 493 (of 3700)
answered calls to
1029 (of 3760)
Average Call Duration:
+17.8%
Improvement
From 236 seconds
to 270 seconds
Total Time Spent in Calls:
+151.7%
42 hours more
Improvement
From 33 hours
to 74 hours
Instant Results:
Within weeks the big financial institution immediately experienced tangible results. With OptimalQ, the number of answered calls doubled—from 493 to 1029 calls. Average call duration improved by 17.8%. Moreover, total time spent in calls was 41 hours more using OptimalQ’s solution.
Case Study 2
Company: Medium-sized Trading Company
Calls Answered:
+56%
Improvement
From 246 (of 728)
answered calls to
442 (of 850)
Average Call Duration:
+13%
Improvement
From 268 seconds to
301 seconds
Total Time Spent in Calls:
+101%
18 hours more
Improvement
From 18 hours to
36 hours
Instant Results:
With OptimalQ, the number of answered calls increased from 246 to 442 calls. Average call duration improved by 13%. Moreover, total time spent in calls was 18 hours more using OptimalQ’s solution.
Use cases
Sales:
OptimalQ alerts the salesperson when to call.
Marketing Automation:
OptimalQ sends emails when customers are most available and increases open rates.
Customer Support:
OptimalQ identifies customers that need a call back and gives a recommendation whether to call or text and the optimal time to do so.
Industries
OptimalQ serves thousands of sales and support agents from different regions and industries. We work with the following industry verticals:
- Finance
- Insurance
- Investment and loans
- Telecommunications
- Business Process Outsourcing (BPO)
