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Case Studies - OptimalQ | The Science of Availability
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Case Study 1

Company: Big Financial Institution

Calls Answered:

 

+108.7%

Improvement

From 493 (of 3700)

answered calls to

1029 (of 3760)

Average Call Duration:

 

+17.8%

Improvement

From 236 seconds

to 270 seconds

Total Time Spent in Calls:

 

+151.7%

42 hours more

Improvement

From 33 hours

to 74 hours

Instant Results:

Within weeks the big financial institution immediately experienced tangible results. With OptimalQ, the number of answered calls doubled—from 493 to 1029 calls. Average call duration improved by 17.8%. Moreover, total time spent in calls was 41 hours more using OptimalQ’s solution.

Case Study 2

Company: Medium-sized Trading Company

Calls Answered:

 

+56%

Improvement

From 246 (of 728)

answered calls to

442 (of 850)

Average Call Duration:

 

+13%

Improvement

From 268 seconds to

301 seconds

Total Time Spent in Calls:

 

+101%

18 hours more

Improvement

From 18 hours to

36 hours

Instant Results:

With OptimalQ, the number of answered calls increased from 246 to 442 calls. Average call duration improved by 13%. Moreover, total time spent in calls was 18 hours more using OptimalQ’s solution.

Use cases

Sales:

OptimalQ alerts the salesperson when to call.

Marketing Automation:

OptimalQ sends emails when customers are most available and increases open rates.

Customer Support:

OptimalQ identifies customers that need a call back and gives a recommendation whether to call or text and the optimal time to do so.

Industries

OptimalQ serves thousands of sales and support agents from different regions and industries. We work with the following industry verticals:

 

  • Finance
  • Insurance
  • Investment and loans
  • Telecommunications
  • Business Process Outsourcing (BPO)