Big Financial InstitutionControl GroupOptimalQ GroupFluctuation
Calls Answered493 (of 3700) answered calls1029 (of 3760) answered calls+108.7%
Average Call Duration236 seconds278 seconds+17.8%
Total Time Spent in Calls33:49:53 hours74:41:54 hours+151.7% (41 hours more)
Medium Size Trading CompanyControl GroupOptimalQ GroupFluctuation
Calls Answered246 (of 739) answered calls442 (of 850) answered calls+56%
Average Call Duration 268 seconds301 seconds+13%
Total Time Spent in Calls18:18:48 hours36:57:22 hours+101% (18 hours more)

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